Pabbly Catch Hooks
Configure the WhatsApp Catch Hook URL for each event, and the static UPI QR sent on failed payments.
Order Placed
Fires when a new order is confirmed
Variables: {{first_name}}, {{order_number}}, {{amount}}, {{delivery_date}}, {{meal_type}}
Suggested message
Hi {{first_name}}, your order {{order_number}} is confirmed! 🎉 Amount paid: ₹{{amount}} We'll start preparing your meals as scheduled. Thank you for choosing Mother's Kitchen!
Subscription Renewal
Fires on renewal reminders / renewal confirmation
Variables: {{first_name}}, {{order_number}}, {{amount}}, {{delivery_date}}, {{meal_type}}
Suggested message
Hi {{first_name}}, your subscription renewal is confirmed ✅ Order: {{order_number}} Amount: ₹{{amount}} Your meals will continue without a break. Enjoy!
Holiday / Kitchen Closed
Optional Pabbly hook for kitchen holidays (holiday announcements are sent via the Twilio WhatsApp template)
Variables: {{first_name}}, {{order_number}}, {{amount}}, {{delivery_date}}, {{meal_type}}
Suggested message
Hi {{first_name}}, our kitchen will be closed on {{holiday_date}} on account of {{reason}} 🙏 Your delivery for that day is paused and the meal has been added back to your balance, so nothing is lost.
Broadcast Message
Manual announcements to selected customers
Variables: {{first_name}}, {{order_number}}, {{amount}}, {{delivery_date}}, {{meal_type}}
Suggested message
Hi {{first_name}}, a quick update from Mother's Kitchen: {{message}}
Out for Delivery
Fires when the rider heads to the customer's stop
Variables: {{first_name}}, {{order_number}}, {{amount}}, {{delivery_date}}, {{meal_type}}
Suggested message
Hi {{first_name}}, your {{meal_type}} is out for delivery 🛵 Date: {{delivery_date}} It will reach you shortly. Enjoy your meal!
Payment Failed (UPI QR)
Sends the static UPI QR + order details to retry payment
Variables: {{first_name}}, {{order_number}}, {{amount}}, {{delivery_date}}, {{meal_type}}
Suggested message
Hi {{first_name}}, we couldn't confirm the payment for order {{order_number}} ❌ Amount due: ₹{{amount}} You can pay instantly using the UPI QR below (or UPI ID {{upi_vpa}}). Once paid, share the screenshot and we'll activate your subscription right away.